Privacy Policy

Payment Options and Policies

Supported Payment Methods:

We accept a variety of payment methods to ensure a seamless shopping experience. These include:

1.  Credit Card (Visa, MasterCard, American Express)
2.  Debit Card
3.  Net Banking
4.  UPI (Unified Payments Interface)

Transaction Charges:

There are no hidden fees. The amount you see at checkout is the total amount payable. In case of payment failures, if your account 
is debited, the amount will typically be rolled back within 7 business days.

For any payment-related inquiries or issues, please contact us at support@ncertbooks.co, mentioning your order number for prompt 
assistance.

Shipping Policies

Domestic Shipping: Shipping fees are calculated based on the delivery address and order weight. Delivery time frames range from 2-5 
working days post-dispatch, excluding orders shipped to PO boxes, military addresses, rural areas, or those requiring customization, which 
may take additional time. Charges for OCTROI Duty, as applicable by state laws, are the responsibility of the customer.

International Shipping:

Currently, we do not offer shipping outside of India.

Tracking and Cancellations:

Upon dispatch, you will receive an email with tracking information. For cancellations or order-related queries, contact our customer 
support at support@ncertbooks.co.

Terms and Conditions

Offer and Acceptance: The products and services listed on ncertbooks.co are an invitation to offer. Your order signifies your offer, 
subject to our terms and conditions. Samba Stationers reserves the right to accept or reject your offer.

Usage:

By using the ncertbooks.co website, you agree to comply with these terms, which may be updated periodically. Accuracy in product color 
display cannot be guaranteed due to monitor differences.

Eligibility:

Users must be 18 years or have guardian consent. Samba Stationers disclaims liability for any losses or damages arising from website use, 
including but not limited to data loss or service interruptions.

Ordering and Pricing:

Samba Stationers reserves the right to cancel orders for incorrectly priced products or other reasons, with a full refund to the customer.

User Information:

Users must provide true, accurate information. Samba Stationers reserves the right to verify and validate user information and may refuse
service based on inaccuracies.

Fraud Prevention:

Credit card fraud is not tolerated, and users are liable for any fraudulent use of payment methods.

Complaints and Liability:

Complaints regarding orders must be made within 7 days of delivery. Jurisdiction for disputes lies with the High Court of Chennai.

Privacy Policy

We prioritize your privacy, ensuring that your personal information is kept secure and not distributed externally. Data collection is limited 
to necessary order processing information and general site usage analytics without personal identification.

SMS Policy

Transactional and promotional SMS messages may be sent to registered numbers, compliant with TRAI's guidelines and respecting the 
NCPR database.

Return, Exchange, and Refund Policy

Cancellation: Cancellations are not accepted once an order has been processed, except under specific conditions outlined in our 
comprehensive policy.

Replacement/Exchange:

Eligible within 7 days of receipt under certain conditions. Books and accessories are not eligible for return or exchange except in case of 
damage or error.

Refund:

In cases of product unavailability or service issues, refunds will be processed in accordance with our detailed policy.