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FAQ


1. What are NCERT books?
NCERT (National Council of Educational Research and Training) books are textbooks prescribed by
the Central Board of Secondary Education(CBSE) and various state education boards in India. 
These books follow the curriculum set by NCERT and are widely used by students across the country.

2. Are NCERT books available for all classes and subjects on your website?
Yes, we strive to offer NCERT books for all classes and subjects. 
However, availability may vary based on our current stock.We continuously update our inventory
to ensure a wide selection of NCERT textbooks. If a particular book is out of stock, 
we recommend checking back periodically or contacting our customer support team for assistance.
We're here to help you find the resources you need to support your learning journey.

3. Can I filter search results by class or subject?
Yes, you can filter search results by class, subject, or category to easily find the books you need.
Use the filter options available on the search results page to refine your search.

4. How do I place an order?
To place an order, simply add the desired NCERT books to your shopping cart
by clicking on the "Add to Cart" button next to each book. Once you've added all the items you want to purchase,
proceed to checkout, fill in your shipping details, select a payment method, and complete the order.

5. Do I need to create an account to make a purchase?
While creating an account is not mandatory, it is recommended for a more personalized shopping experience.
With an account, you can track your orders, manage your wishlist, and receive updates on promotions and discounts.

6. How can I track my order?
Once your order has been placed and dispatched,
you will receive a tracking number via email or SMS. You can use this tracking number to monitor
the status of your delivery on our website or through the courier company's tracking portal.

7. Do you have a mobile app for easier access?
Currently, we do not have a mobile app, but our website is optimized for mobile devices,
ensuring a seamless browsing and shopping experience on smartphones and tablets.

8. What if I forget my password?
If you forget your password, you can easily reset it by clicking on the "Forgot Password" link on the login page. 
You will receive instructions via email to reset your password securely.

9. What if I receive the wrong item or a damaged item?
If you receive the wrong item or if the item arrives damaged, please contact our customer support team within 2 days of delivery.
We will arrange for a replacement or refund, depending on your preference and the availability of the product.

10. How long does it take to receive the books after placing an order?
Delivery times may vary depending on your location and shipping method. Generally, we strive to deliver orders within 2 to 7 days. 
You will receive a more accurate delivery estimate during the checkout process based on your shipping address.

11. Can I track the status of my order during transit?
Yes, once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number
to monitor the status of your delivery on our website or through the courier company's tracking portal.

12. What payment methods do you accept?
We accept a variety of payment methods to provide convenience to our customers. Our accepted payment methods include:
* Credit/debit cards (Visa, Mastercard, American Express, etc.)
* Net banking
* UPI (Unified Payments Interface)
* Mobile wallets (Paytm, Google Pay, PhonePe, etc.)
* Cash on Delivery (COD) (Note: Availability may vary depending on location and order value.)

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